Tezeus Bike Coupons

FAQs

Does Tezeus offer free shipping?

Tezeus advertises free shipping on ebikes. Its US shipping page lists delivery within the contiguous United States, with additional shipping charges for Hawaii. Check the final shipping cost at checkout before placing your order.

Does Tezeus ship to Alaska and Hawaii?

Tezeus’s US shipping page states that all models can ship to Hawaii with an additional shipping surcharge. It does not currently offer delivery to Alaska, Puerto Rico, or P.O. boxes.

How long does Tezeus delivery take?

Tezeus generally estimates delivery within 5–7 business days, except for presale items. Timing can vary by destination, stock availability, and order details, so check the estimate provided for your bike. Once your order ships, Tezeus sends a confirmation email with tracking information.

How long is the Tezeus warranty?

Tezeus advertises a two-year warranty, but its detailed warranty page lists different coverage periods by component: five years for the frame and front fork, and two years for the motor, battery, display, and several other parts. Coverage applies to manufacturing defects and excludes normal wear and damage from misuse. Because the detailed policy references European regulations, US buyers should confirm the coverage applicable to their purchase with Tezeus.

What is the Tezeus return policy?

Tezeus’s detailed refund policy requires return requests within 14 days of delivery and approval from customer service before sending anything back. For eligible change-of-mind ebike returns with no more than 3 km of use, the policy lists $300 return shipping and a 15% processing fee; above 3 km, the fee increases to 30%, plus shipping.

The policy also states that sale or discounted items are not eligible for returns. Confirm eligibility before buying a promotional offer. For product quality issues confirmed by Tezeus within the 14-day window, the policy provides for free return or exchange.

Does Tezeus have a rewards or referral program?

Tezeus offers a loyalty program that lets customers earn points through purchases and other eligible activities. Its rewards page currently lists 1,000 points as worth $10 toward a discount, with free gifts also available. Tezeus also mentions referral rewards, but directs customers to contact support for the current details.

Can I test ride a Tezeus ebike?

Tezeus provides a Service Center locator for test rides and after-sales service. Availability depends on your location, so contact the listed store before visiting to confirm which models you can try. If no nearby location appears, contact Tezeus for assistance.

Can I change or cancel my Tezeus order?

Contact Tezeus as soon as possible before your order ships. Its refund policy allows requests to cancel or change the shipping address before shipment, but lists a 10% cancellation processing fee. Once an order has shipped, it cannot be cancelled or modified.

How do I contact Tezeus?

For general questions and technical support, email support@tezeus.cn or use the Tezeus contact page. For cancellations, order changes, returns, or exchanges, the refund policy directs customers to customers@tezeus.cn, with the request type and order number in the subject line.