Murf Ebike Coupons

FAQs

Does Murf offer free shipping?

Murf’s standard shipping policy lists a flat charge of $99 per ebike within the continental United States and $300 per ebike to Hawaii. Each additional bike incurs the same shipping charge. Accessory shipping costs are calculated at checkout based on package size, weight, and destination.

Does Murf ship to Alaska and Hawaii?

Murf ships to Hawaii for $300 per ebike. Its shipping policy limits delivery to the continental United States and Hawaii, so Alaska and international destinations are excluded. Murf also does not ship to P.O. boxes or APO/FPO addresses.

How long does Murf delivery take?

Delivery timing varies by destination and the shipping method selected at checkout. Murf emails tracking information once an order ships so you can follow its progress. A signature is required at delivery, so arrange for someone to receive the shipment.

How long is the Murf warranty?

Murf provides a two-year limited warranty to the original retail purchaser against manufacturing defects. Its warranty page specifically lists the frame, front fork, battery, and electrical components, including the display. Proof of purchase is required, and replacement parts receive only the remaining original warranty period. Normal wear, misuse, improper assembly, modifications, and electrical damage from water exposure are excluded.

What is Murf’s return policy?

Murf’s published refund policy describes a seven-day return window for eligible bikes with fewer than 10 miles, in like-new condition, with all original packaging and included items. Bike returns incur a 5% restocking fee plus return shipping, and prior authorization is required.

However, Murf’s separate Terms & Conditions state that returns, refunds, and exchanges are not permitted except as specified there. Confirm your order’s return eligibility with Murf in writing before purchasing, particularly during a promotion.

Can I test ride a Murf ebike?

Yes. Murf offers test rides at its headquarters at 141 Calle Iglesia, San Clemente, California, and welcomes walk-ins during operating hours. You can also use its retail and service locator to find a nearby location. Contact the store before visiting to confirm test-ride availability and models.

Does Murf offer financing?

Yes. Murf offers payment options through Affirm and Shop Pay. Available plans, interest rates, and any down payment depend on eligibility and the purchase. Review the complete offer at checkout before choosing a payment plan; advertised 0% financing is subject to qualification.

Do shipped Murf ebikes require assembly?

Murf provides model-specific assembly videos, quick assembly guides, and owner’s manuals for setting up its bikes. Follow the instructions applicable to your model and purchase date. If you are unsure about any assembly step, Murf recommends using a qualified bike mechanic. Find the resources on its assembly page.

Where can I get a Murf ebike serviced?

Murf offers service at its headquarters and through authorized service centers. Contact Murf first so its team can troubleshoot the issue, check warranty eligibility, and direct you to an appropriate location. If no authorized center is nearby, Murf says it will help identify a shop that can perform the work.

How do I contact Murf customer service?

Call 949-218-5920, email info@murfelectricbikes.com, or visit the Murf customer support page. The contact page lists phone and email support hours as Monday through Friday, 9 a.m.–5 p.m. Pacific Time. Store and test-ride hours differ, so confirm those separately before visiting.