FAQs

Does Heybike offer free shipping?

Yes — Heybike provides free shipping to the contiguous (lower 48) states on orders of $99 or more. Heybike Orders under $99 incur a $15 shipping fee

What is Heybike’s return policy?

Heybike offers a return shipping label if your return is accepted, but customers generally pay for the return shipping. 

• For non-quality issues: If the bike is unused and in original condition, returns within 14 days qualify for a full refund. The buyer pays return shipping (e.g. $200 per bike in U.S. terms). 

• For returns beyond 14 days (up to 30 days), or under different conditions, partial refunds or restocking policies may apply. 

• Returns must be authorized first; items sent back without an approved return request will not be accepted. 

How long does the warranty last? Does it transfer if resold?

Heybike provides a 2-year limited warranty (effective from July 1, 2024) for e-bikes sold via their official site, excluding wear-and-tear items. 
The warranty does allow for subsequent owners to make claims, provided they supply the original owner’s name and original order number.

Does Heybike offer service and maintenance?

Yes — Heybike supports warranty claims and repairs via its support infrastructure. 
Additionally, Heybike offers an optional Extend Protection Plan (for coverage beyond the standard warranty) which can cover mechanical / electrical breakdown, even wear and tear, depending on plan terms. 

How do I contact Heybike?

You can reach Heybike’s support via their official email (support@heybike.com) or through their Help Center / support portal.